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Frequently Asked Questions

My discount code is not working, what do I do? 

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. 

Where is Doughnut Shop Collective based?

Our headquarters is located in Maryland. 

Can I expedite my shipping?

At the moment we only offer ground shipping.

Can you ship internationally or process international credit cards?

Unfortunately, we do not offer international shipping and cannot accept credit cards from outside of the United States at this time.

How can I pay for my order?

Doughnut Shop Collective currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

How long will it take me to get my order?

You should receive your order within 4-5 business days.

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. However if for some reason you are having trouble with your order feel free to email us at

Can I exchange my order?

We do not offer exchanges at this time.

How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please email us for any issues with your order and we will be happy to help you out.

What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through email at  

How do I take care of XYZ fabric?

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

Domestic wash. Tumble or line dry. DO NOT dry clean. 

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